NOXAEL Fragrance FAQ

Are your fragrances authentic and sealed?

Yes. NOXAEL fragrances are sourced through Australian suppliers. Products are genuine, sealed and supplied in original packaging. We do not sell counterfeits or unbranded products.

How much is shipping?

Australia-wide standard shipping is $9.95. Free standard delivery applies to orders of A$99 or more. Orders are packed and dispatched from South Australia within 1-2 business days, with tracking details provided after dispatch where available.

When will my order be dispatched?

Orders are usually packed within 1-2 business days after payment confirmation. Delivery time after dispatch depends on the carrier and destination.

What if my order is damaged or incorrect?

Contact noxaelfragrances@gmail.com as soon as possible with your order number and clear photos of the item and packaging so we can assess the next step.

What payment methods are available?

Major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal and Afterpay are offered at checkout, subject to each provider's own approval. Availability is not guaranteed for every order.

What is the returns policy?

See the returns policy for the current process. Australian Consumer Law rights are not excluded or limited.

How do you handle privacy?

We do not sell, share or rent your personal information. We only collect what is needed to process your order and support your customer service request. See our privacy policy for full detail.

How can I contact NOXAEL?

Email noxaelfragrances@gmail.com, message us on WhatsApp at 0449 556 866, or use the contact form on our website.